Homeowners' pick for heating and cooling across northeast Ohio and the Western Reserve
About Trusted Comfort
We are Trusted Comfort, an independent residential heating, cooling and air quality company based in Akron, Ohio, working across Indiana, Kentucky, Michigan, New York, Ohio, Pennsylvania and West Virginia. We handle furnace repair, heating repair, air conditioning repair and IAQ work in houses like yours. Call us or send the quote form and we will get you booked.
Call (888) 414-3292- A real person answers
- Open 7 days
- Written quote before work starts
Taking calls until 5:00 PM ET
How this company works
We are independent. No manufacturer signs our cheques, so nobody upstairs tells us which brand to push or which part to sell you. When we look at your furnace or your AC, the only question is what is actually wrong and what it will take to fix it properly. We work on the housing stock we grew up around, old basements with retrofit ductwork, additions that never got a proper return, systems sized for a house that has since been insulated. That history matters when you are diagnosing a cold back bedroom. You get a written quote before any work starts, so the number you agree to is the number you see.
What a visit looks like
We cover homes across Indiana, Kentucky, Michigan, New York, Ohio, Pennsylvania and West Virginia, and we are open Monday through Sunday, 8 AM to 5 PM. Booking is by phone or the quote form on this site. Tell us your town and the symptom when you get in touch and we will give you a realistic arrival window rather than a vague promise. Long heating seasons keep us busy, so earlier calls get earlier slots.
- 1You tell us what the house is doing On the phone or the form, describe the symptom. Warm air from the vents, a furnace short cycling, one room that never keeps up. That tells us what to bring.
- 2We diagnose before we quote A technician tests the system, checks airflow, controls and the equipment itself, and looks at the ductwork feeding the problem rooms. We explain what we found in plain language.
- 3Written quote, then the work You get the repair or replacement options in writing before anything is touched. Approve it and we proceed. Decline it and you owe nothing further, no pressure either way.
What you get on every job
You approve a written quote first
Covering 60 cities across Indiana, Kentucky, Michigan and 4 more.Phones answered by people
Open 7 days, 8:00 AM to 5:00 PM ET.Independent of every manufacturer
Carrier, Trane, Lennox, Goodman and more. We are not an authorized dealer for any of them.What people ask about the company
Are you affiliated with any manufacturer?
We are independent. No manufacturer owns us, sets our quotas, or endorses us.
Where do you actually work?
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How do you quote a job?
Diagnosis first, written quote second, work third, and only if you say yes.
When can I reach a person?
Monday to Sunday, 8:00 AM to 5:00 PM ET. Outside those hours the quote form is the fastest way to reach us, and we call back the next working day.
How it works
- Step 1
Tell us the symptom
Call or fill in the quote form and describe what changed. Warm air, no air, a smell, a noise, a breaker that keeps tripping. Details on the phone shorten the visit considerably.
- Step 2
We diagnose on site
A technician checks the thermostat, airflow, electrical connections, the outdoor unit and the heat exchanger side before naming a cause. You get the finding in plain words, not a parts list you cannot read.
- Step 3
You approve the repair
We explain what failed, what it takes to fix it, and what happens if you wait. Nothing gets replaced without your say so. Most common repairs are handled the same visit.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- Old housing stock is normal hereBasements with converted octopus trunk lines, ducts retrofitted around joists, returns that were never sized right. We work in these houses constantly and we size the repair to the house you actually have.
- Long heating seasonsFurnaces in this region run hard from October into April, and lake effect stretches it further. We know what wear looks like at that mileage, from cracked igniters to blower motors that have been dragging for two winters.
- Cooling and heating bothOne crew for air conditioning repair and heating repair. The same ductwork moves air in July and January, so a technician who understands both sides catches problems a single-season contractor tends to walk past.
- Plain talk about repair versus replaceSometimes a part fixes it for years. Sometimes you are putting money into a system that is done. We tell you which one we think you are looking at and why, then leave the decision with you.
- All major brands, gas & electricIndependent service on Carrier, Trane, Lennox, Goodman, York and the rest.
- Straight answersNot worth fixing? We say that out loud, and often it saves you the visit fee.
The company
Talk to a real person about your system
If you smell gas or a carbon monoxide alarm sounds, leave the building first, then call 911 or your gas utility, then call us. For everything else, reach out and we will sort it out.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
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